As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper. What R.E. Mason Offers Associates: R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates: • Participation in the Employee Stock Ownership Program (ESOP) • Retirement plan, including a Safe Harbor contribution • Medical / Dental / Vision Insurance • Employer paid Life Insurance and Long-Term Disability Insurance • Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave • Paid Parental Leave • Paid company holidays • Career Development Program • Retirement and Financial Wellness program • Employee Assistance Program (EAP) • Alternative/Hybrid Work Schedules General Description We are currently offering an opportunity for a Co-Op IT/OT Services Engineer in our fast paced, customer orientated Lifecycle Services team. The successful candidate would assist our Control System engineering customers and project teams in the development, delivery, on‐going maintenance and optimization of state-of-the-art process control solutions for R.E. Mason’s industrial customers. This is a customer-facing position requiring travel to our customers’ manufacturing sites to help commission and maintain their control systems. Candidates must be able to work with customers in a professional manner while working under pressure during process startups and while troubleshooting issues. Typically, scopes of work include control panel grounding verification and commissioning, software installation and staging of server and network equipment, performance audits, performing cybersecurity assessments and system patching, designing virtual computer infrastructure, and troubleshooting electrical and equipment issues. Specific Responsibilities • Design, build, and support IT-OT of computer systems including: • Design of virtual infrastructure • Design of failover and backup/recovery systems • Network administration • Install and troubleshoot networks (hardwired and wireless) • Setup Active Directories, Terminal Services and User Accounts • Deploy and manage thin client networks • On-site & remote support of customers’ distributed control systems including: • Perform System Performance Audits on customer systems • Troubleshoot field instrumentation and valve related situations • Troubleshoot and install Microsoft operating systems • Troubleshoot computer hardware related problems • Distributed control system commissioning and startup • On-site control system modifications and tuning • Setup interfaces to PLCs, Drives and Bus-Based Networks • Conduct training for end users • Assist in the quotation and technical sales support of control system field service solutions Qualifications Required Competencies • Ability to respond to Emergency Service Requests as Needed • Ability to meet project team commitments and deadlines. • Ability to work independently and as part of customer project team. • Ability to provide clear and timely written documentation including field service reports, project updates, and time and expense reports. • Excellent oral and written communications. • Desire to participate in on-going learning (latest technologies). • Ability to transition back and forth between several tasks. • Knowledge of Industrial Safety Practices and PPE • Be a United States Citizen with a valid driver’s license. Required Education and Experience • Pursuing a B.S. Degree in Computer Engineering, Information Technology, Electrical Engineering, Computer Science or similar technical degree Physical Requirements • Standing • Walking • Sitting • Kneeling • Reaching Overhead • Climbing • Pushing and Pulling • Lifting - 50 pounds • Using a Computer • Using a Telephone • Driving RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465. This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.