SUMMARY Deliver expert consultation and outstanding service to Employee Benefits clientele. Responsible for helping clients navigate their benefit needs with short- and long-term solutions through planning, evaluating, implementing and managing employee benefits. ESSENTIAL FUNCTIONS • Provide day-to-day customer service to clients, including helping to resolve issues related to billing, claims and eligibility • Lead the renewal and marketing process, including preparing and distributing RFP packets • Analyze and view proposals; provide recommendations to the Sales/Consulting team • Work with Consultant in the preparation of new and renewal service contracts • Verify receipt of final client contract from carrier/TPA/vendor; review final contract to ensure reflection of negotiated terms • and accuracy of data • Coordinate plan design changes, contract changes and carrier changes • Review and maintain executed client contracts, plan documents, SPDs, Business Associate Agreements and amendments • Develop and maintain productive relationships with key personnel at TPAs, carriers and vendors; service as primary internal • contact for service needs • Work with Health Risk Management team in the analysis of claims data and development of additional value-add reporting • Ensure information in Benefit Point is up-to-date and accurate TECHNICAL FUNCTIONS • Highly proficient in the use of Microsoft Office products (Excel, Word, Outlook, PowerPoint) • Familiar with the use of an Agency Management System and Document Management System REQUIRED EXPERIENCE • Preferred minimum of 5+ years of experience with client-facing customer service and/or marketing with an in-depth knowledge of the insurance brokerage business; preferably with self-funded benefit plans, medical stop loss and ancillary coverages • Demonstrated skills: problem-solving, sense of urgency, detail-oriented, excellent organizational and time management, follow through and ability to work independently • Excellent verbal and written communication skills; professional presentation skills REQUIRED EDUCATION/CERTIFICATION • Bachelor’s Degree preferred • Life & Health License