CO-OP LOCATION Reports to: Operations Lead Classification: Full-time, seasonal FLSA Status: Non-Exempt Pay Type: Hourly Scope: 1 cafe Location: In-person at assigned cafe Job Summary: The Student CEO leads all aspects of a Saxbys cafe operation while gaining real-world entrepreneurial experience through Saxbys' Experiential Learning Platform. This role provides undergraduate students with unparalleled ownership of a business while developing leadership skills across team development, community engagement, and financial management. What You Will Own • Team Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture. • Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better. • Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience. • Brand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members. Who You Will Support • Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations. • Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales. • Recruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student CEO succession planning. Who You Will Supervise This position will supervise around 10-30 direct reports depending on the size of the cafe What Success Looks Like • Cafe achieves or exceeds budgeted revenue targets • Cafe operates at or above budgeted Net Operating Income • 30%+ of cafe staff are developed into Team Leads • Guest satisfaction metrics consistently above 4.5/5 Where You Excel • Confident Communicator • Developer of Individual Contributors • Master of Prioritization • Adaptable to Change • Autonomous Problem Solving • Financial Acumen What You Have Done • Completed at least one year of undergraduate studies • Prior Saxbys cafe experience preferred • Demonstrated leadership experience in academic, professional, or volunteer settings • Experience in customer service, hospitality, or retail preferred What is Required • Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities. • Must be an undergraduate student of the partner organization in good academic standing • Ability to work 30-40 hours per week during cafe operating hours • Physical requirements: • Able to stand, walk, and smile for extended periods of time • Able to stoop and kneel • Push, pull, lift or carry up to 35 lbs • Ascend or descend ladders, stairs, ramps