Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Essential Job Functions and Accountabilities: • Advanced Degree (MBA preferred in Operations/Supply Chain) or Bachelor’s degree with 5 to 7 years of experience in Order Management, Customer Service, Demand Planning, Supply Planning and Procurement Order Management and Customer Service: • Support and execute overall process of customer service & related interfaces with customers including quote processing and order processing, understand customer requirement & expectations and drive fulfilment. • Ensure timely Order Booking in SAP based on customer orders getting registered through various sources like, Web Portal, ESKER and Manual PO’s • Ensure the ‘customer PO to Order Booking’ SLA is met • Proactively communicate order status, shipment milestones, and any risks, providing solutions before issues impact the customer. • Ensure error-free documentation and timely shipment execution to create a hassle-free customer experience. • Exercise necessary controls w.r.t. backorder hygiene, order completeness, customer promise date, pricing / taxation / related checks etc. Validate/ plug inputs and resolve discrepancies (internal/ external stakeholders) and 100% adherence to Audit related Order Management guidelines • CAS: CAS (Customer Allegiance Score): Consistently monitoring and achieving CAS Score on monthly basis and devising plans to improve target scores with Projects and actions. Demand Planning: • Generate monthly and quarterly forecast post discussion with commercial team on consensus forecasting numbers. • Responsible to define MTS and MTO product classification to achieve right inventory as per the AOP • Responsible to drive SIOP process which includes sales, factory, and product management team to align entire demand and supply and generate the consensus forecast. • Responsible for close coordination with other procurement planners in terms of sharing the forecast and issue resolution. • Responsible for developing the ROP level to meet proper demand and supply balance. • Responsible for coordination with Global Factories to expedite supplies • Measure and report forecast accuracy, propose, and implement solutions to improve forecast accuracy. • Leading Revenue execution calls. Supply Planning and Procurement • Defining the Safety stock levels across network and monitor them per stocking norms. • Ensure timely placement of orders, follow-up for materials, track delivery. • Ensure there are no controllable stock out of materials. • Inventory investment / planning MTO inventory through decision paper process • Share the entire visibility to customer service team to create customer wise visibility for commercial team. • Work with Export- Import team to clear the consignment. • Follow up with warehouse for material GRN. • Data Analytics and Process Improvements • Responsible to support line manager for business analytics from demand and supply point of view • Use various techniques to automate the reports and analysis. • Responsible to support line manager for business analytics for ongoing projects directly related to planning and procurement function.