Job Description: Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C. Primary Responsibilities • Responsible for a covering a large territory for riding mower customer support • Diagnosing and repairing TTI riding mowers in the field • Recruiting and training new service centers for riding mower repair programs • Training existing service centers within territory on current and new riding mowers • Being a subject matter expert on riding mower programs • Visiting customer residences to diagnose and repair mowers • Visiting service centers when needed for repair assistance • Keeping constant communication channels open with all TTI parties • Conduct phone support for customer and service centers when needed • Providing performance reports when requested • Work with engineering and project management on current issues identified • Keep an organized and clean company provided work vehicle and tools • Other duties as assigned Requirements • Extensive travel within territory and some overnight stays • Must be mechanically inclined - Specific rider repair training will be provided • Must be able to problem solve and have critical thinking skills • Prior presenting and/or training skills preferred • Must demonstrate strong written and oral communication skills • Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention • Empathy and ability to relate to customers is necessary