Position title: Client Success Executive Experience: 1-3 years Location: Noida Mode: Hybrid Notice period: Immediate joiner -15 Days Key Skills Customer Support | Technical Support | Troubleshooting | Incident Management | Problem Solving | Product Support | Customer Communication | Issue Resolution | MS Excel | MS PowerPoint | Cross-functional Collaboration Key Responsibilities • Handle customer queries via phone, email, and chat. • Understand customer needs and assist with product features. • Troubleshoot and report product issues and technical problems. • Maintain internal records of customer issues and resolutions. • Share customer feedback, feature requests, and workarounds with internal teams. • Follow up with customers to ensure timely issue resolution. • Handle complex issues through investigation, resolution, escalation, and follow-up. • Collaborate with Product, Sales, and Marketing teams to improve customer experience. Required Qualifications • 1–3 years of relevant experience in Customer Support / Technical Support. • Pursuing or completed Bachelor’s degree. • Must be a UAE National / Emirati. • Good communication and interpersonal skills. • Strong problem-solving and analytical abilities. • Proficiency in MS Excel and PowerPoint. • Strong customer focus and ability to work under pressure.