Position title:Senior Customer Success Manager Experience: 7+ years Location: Noida Mode: Hybrid Notice period: Immediate joiner -15 Days Key Skills Customer Success | Account Management | SaaS | Customer Retention | Account Growth | Customer Adoption | Business Reviews | Churn Reduction | Client Handling | Team Leadership | Cross-functional Collaboration | Executive Communication Key Responsibilities • Build strong customer relationships to drive retention, loyalty, and growth. • Act as a trusted advisor, understanding customer goals and providing strategic guidance. • Own customer engagement, adoption, and account strategy throughout the customer lifecycle. • Develop and present quarterly business reviews with relevant performance scorecards. • Monitor account health, product usage, and customer satisfaction. • Partner with Sales to drive account growth and retention. • Represent the voice of the customer across Product, Engineering, Support, Marketing, and Sales teams. • Collaborate with cross-functional teams to achieve customer and business objectives. Required Qualifications • 7+ years of experience in SaaS, including team management experience. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Advanced proficiency in MS Excel and PowerPoint. • Basic understanding of software integrations. • Ability to work effectively under pressure in a fast-paced startup environment. Preferred • Experience in client handling and account management.