Roles & Responsibilities To assist Manager - Operations on day-to-day operations by following our Standard Operating Process. • The Site head role is a high intensity, high responsibility and hands on role. • The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels. Key deliverables. • Maintain healthy relationship with client/employees. • Vendor relationship & on-the-go training. • Managing and minimizing process and system deviations. • Managing delivery SLAs and maximizing customer satisfaction. • Engaging vendors & maximizing their business involvement. • Assertive and persistent in approach with an attitude of getting work done. • Amicable and able to form and foster business relationships. • Ability to handle conflict professionally. • Ability to connect to on ground reality and act decisively and quickly. • Ability to identify, understand and process data on a regular basis. • Driven and motivated with an attitude to create an impact and go beyond what is asked. • Professional Conduct and respect for co-workers. • Honesty and Sincerity is a must. Requirements • Must have from Hotel Management background. • 4- 6 years of experience. • Fostac Trained. • Food-tech Experience is an added advantage. • Local language is mandatory.