Description The Retail Team Lead supports retail store management in maintaining a high standard of customer service, well-trained employees, and sales and production through assisting in the day-to-day operations of the Goodwill Store. Essential Functions: • Review and approve payroll. • Communicate attendance to store management team. • Cash handling and reconciliation. • Coaches retail team members. • Receive and process donations. • Operate and supervise the operation of forklifts, pallet jacks, trash compactors. • Operate and supervise the operation of a point-of-sale system. • Reliable transportation for bank deposits and emergency call ins. Primary Responsibilities: • Support the mission and vision of Goodwill Industries of Northern Michigan. • Perform work in a safe manner by observing all Goodwill safety policies and procedures. • Interact with all Goodwill team members, clients, and customers in a professional manner. • Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities. • Support management in the efficient operation of retail operations. • Ensure a high level of customer service for customers and donors. • Support the development and supervision of a well-trained, versatile staff which includes retail sales associates and donation attendants. • Oversee volunteers. • Ensure that donations are sorted and tagged according to guidelines and merchandised appropriately and efficiently. • Coach staff in a consistent and positive manner. • Assist in achieving sales and productions goals. • Maintain appropriate use of available space and merchandise. • Maintain and improve retail operations conducive for a safe, clean, and orderly work environment. • Ensure that all security and safety measures are followed at all times. • Attend required trainings and management meetings. • Communicate and adhere to all agency policies and procedures. • Open and close the store, including adhering to opening and closing procedures, balancing daily revenues, and maintaining all administrative duties. • Other duties as assigned by manager. Requirements Education, Licenses, Certifications and Experience: • High School graduate or GED. • Previous retail management experience preferred. • Current valid driver’s license without restrictions. • Operation of forklift, pallet jack, trash compactor required, or ability to learn. Knowledge, Skills and Abilities: • Excellent reading, writing, and math skills to accurately complete all transactions and documentation. • Above average verbal communication skills to effectively communicate with all departments in the store, administration, customers, staff, and people with disabilities. • Proven ability to supervise people. • Good working knowledge of computers and Microsoft Outlook, Word and Excel. • Ability to plan, organize, and implement operational needs. • Excellent multitasking skills with the ability to prioritize tasks throughout the workday. • Must have an eye for detail and the ability to make quick and sound decisions. • Ability to work independently, with little to no supervision. • Ability to freely access all areas of the store including sales floor, stock area, and register area. • Ability to operate and use all equipment necessary to run store. • Must be able to work varied hours and days as business dictates. Physical Requirements: • Stands and walks for most of the workday. • Routinely bends, stoops, pushes, pulls, reaches, kneels, twists, turns throughout the day. • Ability to lift up to 50 pounds. May be required to exert 150 – 300 pounds of force. • Works in an environment with occasional high stress, and short deadlines, sometimes requiring overtime.