Description Goodwill Northern Michigan is seeking a Human Service Worker (HSW) to support daily operations at the Goodwill Inn, a 24 x 7 x 365 low-barrier, housing-focused emergency shelter. This role provides direct support to guests while helping maintain a safe, respectful, and dignified environment. This position pays $20/hr, and there is a $2/hr shift differential for hours worked between 10pm and 6am. Shifts Available: • 2nd Shift: 1:45pm - 12am • 3rd Shift: 9:45am - 8am • Positions may include day, evening, overnight, weekend, and holiday shifts • Flexible scheduling required based on shelter operations and coverage needs • Part-time opportunities may be available Benefits include: • Medical, dental, and vision insurance • Free virtual healthcare • Paid time off and paid holidays • Retirement plan with employer contribution • Employee Assistance Program (EAP) • Training and professional development opportunities Key Responsibilities: • Support day-to-day shelter operations and guest services • Welcome, monitor, and assist guests and visitors; manage intake and exits • Provide information, referrals, and community resource support • Maintain accurate records, including HMIS data entry and daily event logs • Ensure guest sign-in accuracy and compliance with shelter expectations • Monitor facility safety, cleanliness, and emergency procedures • Answer phones, respond to emails, and prepare basic documentation • Accept and document community donations, issuing receipts as required • Coordinate with partner agencies when emergency lodging is needed due to capacity • Respond to medical or safety incidents within certification guidelines and complete required documentation • Attend required trainings and staff meetings Qualifications & Expectations: • Commitment to Goodwill’s mission and values • Ability to work respectfully with individuals experiencing homelessness and diverse populations • Strong attention to confidentiality, safety, and professionalism • Ability to follow policies, procedures, and emergency protocols • Comfortable working in a fast-paced, people-centered environment Requirements Qualifications: • High school diploma or GED required; post-secondary education in human services preferred. • Experience or knowledge related to homelessness or human services preferred. • Strong verbal and written communication skills. • Basic computer skills; typing at least 30 wpm. • Ability to multitask and manage competing priorities. Physical & Schedule Requirements: • Ability to sit, stand, walk (including uneven surfaces), bend, kneel, reach, and perform repetitive movements. • Ability to lift 20–30 lbs. regularly, with occasional heavier lifting. • Availability for 24/7 coverage as needed.