Job Description We are looking for Customer support engineers who are able to work in client-facing positions and manage technical concerns. A customer support engineer must address the questions, worries, and complaints of the clientele regarding the technological goods of the business. What you’ll do ​ • Identify patterns and possibilities to enhance products and services by analyzing support requests • Give customers step-by-step instructions for resolving technological issues • Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips • Diagnose technical issues and assist with their requests • Train or educate the users and create training programs or materials • Work with the team to evaluate complex customer problem, identify root causes and derive resolutions • Analyze customer suggestions and recommend product revisions • Develop knowledge bases and FAQs for product support activities. • Document support activities, customer issues and resolutions for reference purposes • Organize teams to identify, investigate and recommend appropriate corrective or preventive actions to improve product quality and/or reliability • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Create scripts and small utilities to debug and fix issues. Requirements Skills/Experience • Attention to detail and good problem-solving skills. • Excellent listening skills. • Excellent written and verbal communication skills. • Strong multitasking, organization, and priority-setting skills. • Proficiency in tracking performance indicators and documenting processes. • Excellent telephone manners and skills. • Outstanding time management skills. • Ability to communicate ideas and proposals clearly and to offer constructive criticism • Ability to operate autonomously without being closely supervised • Willingness to collaborate with a group or team to achieve a common aim. • Willingness to interact with other departments to accomplish shared objectives ​ Eligibility Criteria • Role : Customer Support Engineer • Location : Chennai • Qualification : B.Sc (CS), B.E , B.Tech or any computer science & IT related degree. • 1-3 years of experience. • Scripting and coding experience is a plus • Should have experience analyzing data using excel and similar tools and presenting inferences. ​