Zoho CRM Skill Set CRM Configuration & Customization Module & field customization Layout and template customization Sales pipeline configuration Workflow automation (e.g., workflows, approvals, notifications) Custom functions using Deluge (Zoho's scripting language) Integrations & APIs Third-party integrations (Google, Office 365, social media) Zoho Ecosystem integration (Books, Desk, Campaigns, etc.) Knowledge of Zoho CRM APIs Data Management Import/export of data (contacts, leads, deals) Data cleaning and deduplication User Management & Security Role and permission management Multi-currency and multi-language configuration Analytics & Reporting Custom report and dashboard creation KPI and performance tracking