• Ensures the technical issues are handled as per the severity and defined standards • Closely work with customers to foresee the problems are resolved in timely manner with satisfaction. • Responsible to deliver solution as per the defined timeline. • Work closely with customer service team on regular basis to take all required measures to satisfy the customer’s needs. • Will be responsible for the weekly meetings with customers as required. • Strong Knowledge on SAP B1 & Crystal Report. • Would be responsible for the enhancement of team’s knowledge and assist in building knowledgebase for the customers. • Need to ensure case life cycle is maintained and followed. • Need to ensure CRM is being updated with required details by support team.