Job Title: Associate (Tele-caller) – Care Counselling & Newborn Follow-Up Introductory Description: Community Empowerment Lab is seeking Associates for Telephonic Follow-Up to support a public health newborn program through structured telephonic engagement. The role involves regular follow-up calls with ASHAs and families to collect birth and newborn outcome information, ensure continuity of care, and maintain accurate program records. Through timely follow-ups and accurate reporting, this position directly contributes to public health initiatives aimed at reducing neonatal mortality. This is an entry level full-time, office-based role in Lucknow, suitable for fresh graduates or early-career professionals interested in maternal and newborn health and community-based public health programs. Location: Lucknow (candidates must be based in or willing to work from Lucknow). Key Responsibilities: • Engage proactively with ASHAs and families through structured follow-up calls to ensure every newborn is identified, supported, and receives timely care. • Initiate outbound calls to families to follow up for counseling, well-being of newborns outcome gathering, collect pertinent information, and update relevant records. • Conduct regular monthly follow-up calls with ASHAs to collect birth data within designated communities. • Verify the accuracy of birth details reported by ASHAs. • Coordinate with the health facilities for treatment of sick YIs and reporting. • Ensure meticulous documentation of all calls and collected data within the database,updating of all birth notification forms in the designated systems. • Assist in the systematic cross-verification of birth data against health facility records to identify and report any discrepancies. • Maintain consistent and professional communication with team to proactively address any challenges or issues encountered during the data collection process. • Communicate with district and block stakeholders like administration and health facility teams. • Document and prepare weekly/monthly reports. • Update MIS and different data sheets. • Provide support to health facilities team for newborn care improvement. • Required Core Knowledge, Skills and Experience • Demonstrated strong verbal communication skills with the ability to engage effectively with ASHAs, families, and community members. • Exceptional attention to detail and a strong focus on maintaining data accuracy and integrity. • Proven ability to manage a high volume of calls and effectively prioritize and multitask. • Proficiency in utilizing data entry tools such as RedCap, Google Sheets, or similar data management platforms. • Proficient in MS Office like excel, word and presentation, can prepare detailed reports and share. • Can work in harmony with the other team members in CEL. • Excellent communication skills in Hindi. • Understanding and skills in regional/local spoken in different regions of Uttar Pradesh. EXPERIENCE: Prior experience in tele-calling, community outreach, or data collection is desirable (1-2 years preferred). EDUCATION: (a) Applicant should be a graduate or masters in a related field. Note: Candidates who can join in 15 days max.