Community Empowerment Lab is seeking Associates for Telephonic Follow-Up to support a public health newborn care program through structured telephonic engagement. The role involves conducting regular phone-based interactions with ASHAs to collect birth-related data, and engaging with families to provide care counselling and gather information on newborn health outcomes. The Associate will help ensure continuity of care by maintaining consistent follow-ups and accurately documenting program data. This is an entry-level full-time, office-based role in Lucknow, suitable for fresh graduates or early-career professionals interested in maternal and newborn health and community-based public health programs. Key Responsibilities: • Engage proactively with communities through structured follow-up calls to ensure every newborn is identified, supported, and receives timely care. • Initiate outbound calls to families to follow up for counselling, well-being of newborns, outcome gathering, collect pertinent information, and update relevant records. • Conduct regular monthly follow-up calls with ASHAs to collect birth data within designated communities. • Coordinate with health facilities for referral, treatment, and reporting of sick young infants (YIs). • Maintain accurate documentation of all calls, data, and birth notifications in designated systems. • Prepare weekly and monthly reports based on telephonic interactions and field data. • Support health facility teams in improving newborn care service delivery. • Communicate proactively with internal teams to resolve data collection and follow-up issues. Requirements Required Core Knowledge, Skills and Experience • Demonstrated strong verbal communication skills with the ability to engage effectively with ASHAs, families, and community members. • Exceptional attention to detail and a strong focus on maintaining data accuracy and integrity. • Proven ability to manage a high volume of calls and effectively prioritize and multitask. • Proficiency in utilizing data entry tools such as RedCap, Google Sheets, or similar data management platforms. • Proficient in MS Office, such as Excel, Word, and PowerPoint, can prepare detailed reports and share. • Can work in harmony with the other team members in CEL. • Excellent communication skills in Hindi. • Understanding and skills in regional/local spoken languages in different regions of Uttar Pradesh. EXPERIENCE: Prior experience in tele-calling, community outreach, or data collection is desirable (1-2 years preferred). Female Candidate preferred. EDUCATION: (a) Applicant should be a graduate in a related field. NOTE: Candidates who can join in 15 days max.