Description Pathfinder Bank is seeking a Customer Service Representative (Floating) to support operations within a community banking and financial services environment. This role contributes to customer transactions, deposit account servicing, and branch support across multiple locations, ensuring a high level of service and adherence to banking regulations. Join a team that values your expertise and your community. At Pathfinder Bank, you are more than an employee. You are a valued member of a team that takes pride in helping local businesses and communities grow. When you join us, you become part of a people-first culture built on respect, development, and service. We offer: • Competitive compensation and benefits, including health coverage, 401(k) with company match, and paid time off • Opportunities for career growth and internal mobility within a community bank • A supportive team environment focused on employee development and engagement • A community-focused culture with opportunities to give back locally Position Summary Provides a positive and professional customer service experience while supporting daily banking operations across multiple branch locations. Performs a variety of customer transactions and account servicing functions, while ensuring compliance with bank policies, procedures, and regulatory requirements. Essential Functions • Process customer transactions including deposits, withdrawals, payments, and transfers in accordance with banking policies and procedures • Provide customer service support related to deposit accounts, account maintenance, and general banking inquiries • Assist customers with account opening, product education, and basic financial services needs • Maintain accuracy in cash handling, balancing, and transaction processing within established guidelines • Support daily branch operations including teller line coverage and platform assistance as needed • Travel between assigned branch locations to provide staffing support based on operational needs • Ensure compliance with banking regulations, including customer identification procedures, privacy, and data security requirements • Identify opportunities to refer bank products and services that align with customer needs • Maintain a professional and positive customer experience during all interactions • Perform administrative and operational tasks to support branch efficiency and service delivery Requirements • High school diploma or equivalent • Prior customer service or cash handling experience • Ability to travel between branch locations as needed • Strong communication and interpersonal skills • Ability to work in a fast-paced banking environment while managing multiple priorities • Basic computer proficiency and ability to learn banking systems • Strong attention to detail and accuracy in transaction processing • Ability to adhere to banking policies, procedures, and regulatory requirements Preferred Qualifications • Experience in banking, financial services, or retail banking environment • Knowledge of deposit accounts, teller operations, or basic banking products • Previous experience handling customer transactions in a regulated environment