Description Job Summary: As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant. Duties/Responsibilities: • Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude. • Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times. • Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests. • Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed. • Assist in coordinating reservations, ensuring all relevant information is recorded accurately. • Escort guests to their tables, presenting menus and informing them of daily specials and promotions. • Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover. • Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner. • Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary. • Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information. • Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations. • Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements. • Assist with cashiering duties, including handling cash transactions and processing payments accurately. • Stay updated on current promotions, events, and offerings to provide accurate information to guests. • Perform other duties as assigned by the management team to support the smooth operation of the restaurant. • Performs other related duties as assigned. Requirements Required Skills/Abilities: • Proven experience in a customer service role, preferably in the hospitality industry. • Excellent interpersonal and communication skills, with the ability to provide exceptional customer service. • Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor. • Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively. • Attention to detail and a high level of accuracy in handling guest information and seating arrangements. • Knowledge of food and beverage menus, including allergen information, is a plus. • A positive and team-oriented attitude, with a strong work ethic and a willingness to learn. • Must be able to work flexible hours, including evening, weekends, and holidays. • Must have a valid Food Handlers Certification • Ability to learn cash register software used by bar or restaurant POS – Aloha, Hot Schedule, Paylocity Education and Experience: • Must be at least sixteen years old. • High school diploma or equivalent (preferred). • Previous experience in a high-volume restaurant environment is preferred. Physical Requirements: • Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching. • Must be able to lift at least 15 pounds. Benefits & Perks: • Accrual up to 40 hours of PTO • Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones • Corporate Shoe Program through Shoes for Crews and Skechers • Competitive Pay • Flexible Scheduling • 401(k) Full – Time employees are eligible for the following additional benefits: • Medical & Prescription • Dental & Vision • Health Saving Account (HSA) • Wellness Program • Discount Pet Care Plan