Description Performs various functions related to customer complaints to ensure the integrity of Mission Pharmacal products Requirements 1. Assist in the investigation of customer complaints and batch failures as required. 2. Fields customer complaints from Mission Customer Service Department, Mission Pharmacal business customers, as well as other complaint sources. 3. Performs complaint investigations as directed by Mission standard operating procedures. 4. Works with department management and responsible parties to ensure timely completion of investigations. 5. Tracks investigation-related action items to ensure completion. 6. Communicates completed investigations to business customers. 7. Assists the Quality Assurance Manager with audit preparation and audit support. 8. Assists the Quality Assurance Manager with special projects. 9. Performs additional Master Control administrative functions as assigned. 10. Perform any other related duties as required or assigned.