A. Job Summary: Responsible for overseeing the development, and positioning of the product. Delivering Product demonstrations and handholding enabling our customers to successfully install and use our products. This role requires a deep understanding of market trends, audience preferences, and strategies to drive success. The Product Manager will collaborate with sales and training teams while maintaining high-quality standards. B. Key Deliverables and Responsibilities: • Responsible for delivering excellent online and F2F product demonstrations. • Planning and conducting refresher product training for teachers. • Fortnightly report on usage for the Product specialists & ensuring maximum usage basis the set benchmarks. • Share the customer feedback with the editorial team for product improvement. • Retention of the Existing Customers • Ongoing client support and engagement • To ensure all service Parameters are monitored and tracked and accurately delivered • Responsible for service internal customers/ New updates on product and services. • Identify new freelance trainers for the onboarding process. • Collaborate with sales team on data-driven insights to maximize profitability and reach. • Track and Increase product usage a) Supervision: • Reports to PM Head b) Budgetary Guidelines/ Limitations: • Shared ownership of retention and upskilling c) Performance Measures / Goals • Retention % • Cross-selling and Upselling % • Customer Satisfaction Index • Usage of product • Collaboration Efficiency with sales teams