Description Job Summary: The Customer Pick-Ups Team Lead supports daily operations within the Customer Pick-Ups department by coordinating floor execution, assisting team members, and ensuring a positive customer experience. This role is hands-on and actively involved in loading customer vehicles with furniture, ensuring products are handled safely, accurately, and efficiently. In addition to customer pick-ups, the Team Lead assists with customer returns, exchanges, and truck returns as needed to support overall workflow, maintain service levels, and ensure smooth product flow across departments. Schedule: Will include both weekend days Pay: $23 per hour Key Responsibilities: Daily Floor Execution • Coordinate daily customer pick-up workflow and task assignments. • Ensure pick-up orders are wrapped, tagged, staged, and ready prior to customer arrival. • Load furniture into customer vehicles safely and securely, following proper lifting and loading procedures. • Verify items are correctly identified and matched to customer orders. • Assist with resolving order issues prior to or during customer arrival. • Support processing of customer returns and exchanges when required. • Assist with unloading and handling truck returns as directed. • Maintain organized, clean, and customer-ready pick-up and staging areas. Customer Experience • Greet and assist customers during the pick-up and return process. • Clearly communicate loading procedures, safety expectations, and next steps with customers. • Ensure customers receive the correct items in a timely, professional, and courteous manner. • Address minor customer concerns and escalate issues to management when appropriate. • Maintain professionalism and composure during high-volume and peak periods. Qualifications: • Able to work in a fast-paced environment with high customer contact. • Positive/helpful attitude towards management, co-workers and customers. • Ability to work a varied schedule, including nights, weekends and/or early morning hours based on business needs. • Able to work at varying heights. • Self-motivated. • Respectful. Physical & Environmental Expectations: • Stand and walk for extended periods. • Lift, push, pull, and maneuver products and equipment weighing up to 150 lbs. • Repetitive bending, lifting, and arm movements. • Operate forklifts and work at varying heights. • Work indoors and outdoors in warehouse conditions including noise, dust, and temperature changes.