Vendor Management • Own end-to-end relationships with all transport vendors and manpower agencies • Drive structured performance reviews; enforce SLA and contractual commitments • Manage vendor onboarding, operational readiness, and ongoing governance • Identify and resolve gaps through action plans with clear ownership and timelines Workforce Management • Manage deployment and daily productivity of 200+ pickers across locations • Coordinate with staffing partners for hiring, replacements, and demand-driven planning • Monitor attendance, absenteeism, and attrition; intervene before it impacts operations • Ensure headcount aligns with business demand forecasts at all times Transport & Fleet Operations Governance • Oversee availability, utilization, compliance, and performance of 150+ vehicles • Track fleet productivity metrics; hold transport partners accountable against targets • Coordinate with regional teams to ensure zero unplanned operational disruptions Billing & Commercial Governance • Validate vendor invoices; reconcile against operational data before approval • Identify discrepancies and ensure 100% commercial accuracy on all claims • Coordinate with Finance for timely payments; maintain complete billing records • Drive cost control and identify optimization opportunities across partner spend SOP Compliance & Process Governance • Develop, maintain, and enforce SOPs across all vendors and field teams • Conduct regular audits and compliance reviews; close deviations with accountability • Build governance frameworks that scale with operational growth Training & Capability Building • Design and run onboarding and training programs for pickers, vendors, and field teams • Ensure all field teams are trained on SOPs, safety, and customer handling standards • Track training effectiveness; iterate based on operational impact and audit findings Performance Management & Reporting • Build and maintain scorecards for all vendors and workforce partners • Monitor daily, weekly, and monthly KPIs; drive corrective actions proactively • Recommend rewards, penalties, and restructuring based on performance data • Generate dashboards and insights for leadership to support planning decisions