Title: Backend Support Associate Location : Noida Experience: 2-3 years Job Summary We are looking for a highly organized and detail-oriented Sr. Executive – Backend Support to support sales, dispatch, and customer coordination activities in a copper manufacturing environment. The candidate will be responsible for order processing, documentation, MIS reporting, inventory coordination, and ensuring smooth communication between customers and internal departments. Required Qualifications- .Bachelor's degree in commerce, Business Administration, Marketing, or related field. . MBA will be preferred. Key Responsibilities Sales & Order Management • Process customer inquiries, RFQs, quotations, and sales orders. • Coordinate with the sales team for order confirmations and follow-ups. • Maintain customer records, pricing sheets, and product specifications. • Track order status from receipt to dispatch and update customers accordingly. Production & Planning Coordination • Coordinate with the production team regarding order schedules and delivery commitments. • Monitor production status and ensure timely execution of customer orders. • Support planning activities by sharing order forecasts and customer requirements. Documentation & Reporting • Prepare and maintain quotations, proforma invoices, sales orders, and other commercial documents related to sales activities. • Generate daily, weekly, and monthly MIS reports related to sales, dispatch, and inventory. • Maintain accurate records of customer communications and transactions. Dispatch & Logistics Support • Coordinate with logistics and dispatch teams for timely shipment of materials. • Ensure dispatch documents such as E-way Bills, Invoices, Packing Lists, and Transport Documents are prepared accurately. • Track shipments and provide delivery updates to customers. Inventory & ERP Management • Update and maintain data in ERP systems. • Monitor stock availability of finished goods. • Coordinate with stores and production teams regarding inventory requirements. Customer Coordination • Handle customer queries related to orders, deliveries, product specifications, and documentation. • Maintain strong relationships with existing customers through regular follow-ups. • Support complaint resolution by coordinating with Quality and Production departments. • Payment Follow-ups against the invoices.