Regional & Central Operations • Own end-to-end operational performance across all assigned cities and states • Coordinate and monitor ground logistics fleet • Act as control tower — monitor order lifecycle from creation to closure daily • Track pending/failed pickups, aging orders, escalations, and exceptions; drive timely resolution • Ensure SLA, TAT, pickup success, and delivery success metrics are consistently met • Drive continuous process improvements to eliminate recurring failures Vendor & Partner Management • Own relationships with logistics partners, transport vendors, warehouses, and service providers • Drive performance through structured data-backed reviews and action plans • Ensure SLA and contractual compliance; manage escalations with clear ownership and TAT • Conduct regular business reviews; identify gaps and implement corrective actions Data Analytics & Insights • Analyze operational dashboards to identify trends, root causes, and efficiency gaps • Build and maintain performance scorecards for regions, cities, and vendors • Translate data into actionable recommendations to improve cost, speed, and experience Technology & Process Excellence • Leverage platforms for visibility and control; champion adoption of new tools and dashboards • Collaborate with Product and Tech teams to identify automation opportunities • Enforce SOP compliance across all operational stakeholders Field Operations & Governance • Conduct regular field visits to partner locations, warehouses, and hubs • Perform audits; identify operational gaps and implement fixes with accountability • Ensure adherence to safety, quality, and operational standards