Job Summary The Senior Business Analyst – HIS/EMR Implementation will act as a critical bridge between clinical and operational users and technology teams during the implementation of hospital systems. This role is responsible for leading requirement gathering, workflow analysis, process redesign, fit-gap analysis, documentation, testing support, and stakeholder alignment to ensure successful deployment of HIS/EMR solutions. The ideal candidate should possess strong healthcare domain knowledge, excellent analytical capability, and hands-on experience in digital healthcare transformation projects. Key Responsibilities – Business and Functional Analysis  Lead requirement gathering sessions with clinicians, nurses, administrators, finance users, and operational stakeholders.  Analyze existing workflows and define future-state processes for HIS/EMR adoption.  Conduct fit-gap analysis between current business processes and system functionality.  Translate business needs into clear functional requirements, user stories, process maps, and solution documentation.  Ensure traceability of requirements across design, build, testing, and deployment phases. Key Responsibilities – Healthcare Workflow Mapping  Map workflows for patient registration, appointment scheduling, admissions, discharge, transfer, clinical documentation, order entry, medication management, billing, claims, laboratory, radiology, and pharmacy.  Recommend process improvements to improve efficiency, compliance, patient safety, and user experience.  Work closely with end users to validate clinical and non-clinical workflows. Key Responsibilities – Stakeholder Engagement  Act as the primary functional liaison between users, project teams, IT teams, and vendors.  Facilitate workshops, design sessions, and requirement validation meetings.  Manage stakeholder expectations and secure sign-off on business requirements and process changes.  Support executive and departmental reporting with clear analysis and project insights. Key Responsibilities – Solution Design Support  Collaborate with technical teams and vendors to ensure business requirements are reflected accurately in system configuration and solution design.  Review configuration documents, prototypes, and functional design outputs.  Support master data setup, forms design, rules validation, and reporting requirements. Key Responsibilities – Testing and Deployment Support  Prepare and review test scenarios, test scripts, and acceptance criteria.  Support SIT, UAT, and defect triage from a business perspective.  Validate that delivered functionality meets user requirements and compliance expectations.  Assist in go-live readiness, super-user enablement, and post-go-live issue analysis. Key Responsibilities – Change Management and Training Support  Support training material review, SOP updates, and business communication documents.  Identify change impacts across departments and support transition planning.  Help drive user adoption through functional support and process clarification. Required Qualifications  Bachelor’s degree in Healthcare, Nursing, Pharmacy, Life Sciences, Health Informatics, Business, Information Systems, or related discipline.  8–10 years of experience in business analysis, with at least 4–5 years in healthcare IT, HIS, or EMR implementation.  Proven experience in hospital or healthcare workflow analysis and system implementation.  Strong understanding of clinical and operational processes in healthcare settings. Required Skills and Competencies  Excellent requirement gathering and business analysis skills.  Strong healthcare domain knowledge across clinical and administrative functions.  Expertise in process mapping, BRD/FRD creation, use cases, and workflow documentation.  Strong communication and facilitation skills.  Experience in UAT planning, defect management, and solution validation.  Knowledge of interoperability, reporting, and data migration concepts is desirable.  Proficiency in tools such as Visio, Excel, PowerPoint, JIRA, and Confluence. Preferred Experience  Experience working on enterprise HIS/EMR platforms.  Exposure to implementation in multi-specialty hospitals.  Knowledge of accreditation, regulatory, and privacy requirements in healthcare.  Certification in CBAP, CCBA, PMI-PBA, or Health Informatics is a plus. Key Performance Indicators (KPIs)  Quality and completeness of requirements documentation.  Stakeholder sign-off and alignment.  Reduced requirement defects and rework.  Testing readiness and UAT success.  Workflow optimization and adoption outcomes.  Timely support to project milestones and go-live activities.