Key Responsibilities Quality Management • • Develop and implement quality assurance standards across all stores. • Ensure consistency in beverage preparation, food quality, and customer experience. • Build and continuously improve SOPs for operations and quality control. • Monitor product quality from procurement to customer delivery. Food Safety & Compliance • • Ensure compliance with FSSAI, HACCP, and food safety regulations. • Conduct periodic food safety inspections and hygiene audits. • Drive corrective and preventive action plans (CAPA). • Maintain quality documentation and audit records. Store Audits • • Conduct regular operational and quality audits across all stores. • Evaluate cleanliness, hygiene, equipment maintenance, and SOP adherence. • Identify operational gaps and implement improvement plans. • Track audit scores and drive continuous improvement. Vendor & Supply Chain Quality • • Evaluate supplier quality standards. • Conduct vendor audits. • Ensure raw materials meet quality specifications. • Monitor warehouse quality and storage conditions. Training & Capability Building • • Train store teams on food safety, hygiene, and operational standards. • Conduct refresher sessions and certification programs. • Build a quality-first culture across the organization. Customer Quality Management • • Analyze customer complaints and identify root causes. • Drive corrective actions with Operations and Supply Chain. • Monitor customer feedback trends to improve quality. Reporting & Analytics • • Publish weekly and monthly quality dashboards. • Track audit scores, compliance, wastage, customer complaints, and corrective action closure. • Present quality performance to leadership.