Role Overview The Jr Zonal Manager will be responsible for managing a cluster of stores within an assigned geography, ensuring operational excellence, people development, customer satisfaction, and achievement of business targets. The role requires a hands-on leader who can coach teams, drive accountability, solve operational challenges, and ensure stores consistently deliver strong business performance and customer experience. Key Responsibilities 1. Operations Management • Oversee day-to-day operations of all assigned stores. • Ensure strict adherence to SOPs, operational processes, hygiene, food safety, and brand standards. • Conduct regular store visits and operational reviews. • Monitor and improve store audit scores and compliance standards. • Ensure smooth opening, closing, staffing, and shift operations across stores. 2. Business & Revenue Performance • Drive sales growth and profitability across the assigned cluster. • Monitor key business KPIs including sales, productivity, average bill value, conversion, wastage, customer complaints, and store profitability. • Identify business gaps and execute action plans to improve performance. • Support and execute local store marketing initiatives. 3. People Leadership & Team Development • Lead, mentor, and develop Store Managers and store teams. • Build a strong performance-driven and customer-focused culture. • Ensure manpower planning, roster management, and attrition control. • Conduct regular performance reviews, coaching sessions, and training. • Identify high-potential team members and build succession pipelines. 4. Customer Experience • Ensure exceptional customer experience standards across all stores. • Monitor customer feedback and implement corrective actions promptly. • Drive consistency in product quality, speed of service, and hospitality. 5. Compliance & Audit • Ensure compliance with company policies, FSSAI guidelines, and statutory requirements. • Conduct regular operational, hygiene, and safety audits. • Ensure proper inventory management and control mechanisms. 6. Cross-Functional Coordination • Work closely with HR, Supply Chain, Finance, Training, and Marketing teams. • Ensure timely reporting, MIS submissions, and issue escalations. • Support new store launches, stabilisation, and operational expansion initiatives. Desired Candidate Profile • Strong leadership and people management skills • High ownership and execution-oriented mindset • Strong understanding of business and store economics • Excellent problem-solving and decision-making abilities • Ability to thrive in a fast-paced and high-growth environment • Hands-on approach with strong field presence Qualifications & Experience • Graduate / Postgraduate in Hotel Management, Business Administration, or related field • 3–6 years of experience in QSR / Retail / F&B operations • Experience managing multiple stores or clusters preferred • Prior experience leading Store Managers / Area Managers is an advantage Why Join abCoffee? • Opportunity to build and scale a category-defining consumer brand • Fast-growth and high-ownership environment • Career progression opportunities in operations leadership • Work closely with senior leadership and expansion teams