Role Overview We are looking for a highly driven Regional Operations Manager to lead multi-unit restaurant operations across a designated region. The role requires a strong operations leader who can drive business performance, ensure operational excellence, develop teams, and deliver a consistent customer experience across multiple outlets. The ideal candidate should have experience managing several restaurant locations within organized QSR, casual dining, or retail food service brands. Key Responsibilities Business & Operational Performance • • Own the P&L performance of assigned restaurants/outlets. • Drive revenue growth, profitability, and cost optimization. • Monitor daily, weekly, and monthly operational KPIs. • Improve sales through local marketing initiatives and operational execution. • Ensure achievement of business targets across all assigned stores. Operations Excellence • • Maintain high standards of food quality, hygiene, safety, and service. • Ensure SOP compliance across all locations. • Conduct regular operational audits and implement corrective action plans. • Drive consistency in guest experience. Team Leadership • • Lead and coach Restaurant Managers and Store Managers. • Build leadership capability through regular coaching and development. • Drive employee engagement and retention. • Identify succession plans for key operational roles. Customer Experience • • Monitor customer satisfaction metrics. • Resolve escalated customer concerns. • Ensure excellent service standards across all outlets. Financial Management • • Manage food cost, labour cost, wastage, and controllable expenses. • Improve restaurant profitability. • Analyse business reports and recommend improvement initiatives. Compliance • • Ensure statutory, legal, and brand compliance. • Maintain food safety and hygiene standards. • Ensure adherence to audit requirements. Stakeholder Management • • Collaborate with HR, Supply Chain, Marketing, Finance, and Training teams. • Support new store openings and operational readiness. Ideal Candidate Profile Experience • • 7–10 years of experience in organized QSR, restaurant chains, or hospitality operations. • Minimum 2–3 years managing multiple restaurant locations. • Experience handling 8–20 outlets is preferred. • Strong exposure to P&L management. • Proven experience leading large operational teams. Educational Qualification • • Graduate in Hotel Management (IHM or equivalent preferred). • Degree/Diploma in Hospitality Management. Success Metrics • • Achievement of sales and EBITDA targets • Store profitability • Customer satisfaction scores • Audit and compliance scores • Team retention and engagement • Reduction in food and labour costs • SOP adherence across all locations • Successful execution of new store launches