Position Title: Sr. Business Analyst/ IT Project Manager Location: Mumbai Primary Responsibilities: • • Serve as the main point of contact for clients, understanding their IT needs and offering customized solutions. • Develop and maintain strong relationships with key clients, ensuring satisfaction and repeat business. • Manage project timelines, budgets, and deliverables for client accounts. • Coordinate with internal teams (sales, technical, operations) to ensure timely service delivery. • Oversee the development and execution of account strategies to achieve business goals. • Track project progress and resolve any issues or concerns that may arise. • Conduct regular meetings with clients to review performance and discuss new opportunities. Skills Required: • • Strong understanding of IT products, services, and solutions. • Excellent communication, negotiation, and interpersonal skills. • Ability to manage multiple accounts and projects simultaneously. • Problem-solving skills and ability to handle challenging situations with clients. • Proficient in MS Office and other business tools. Qualifications: • • Bachelor's degree in Business, Information Technology, or related field. • Proven experience in management, preferably in the BFSI /IT sector. • Experience working with cross-functional teams and managing client expectations. Desirable Traits: • • Proactive, goal-oriented, and detail-driven. • Ability to build long-lasting relationships with clients. • Strong organisational and time-management abilities. • Ability to travel as required for client meetings and project oversight.