Location - Ahmedabad, Gujarat (Onsite) Shift Timing Night Shift – 06:30 PM IST to 03:30 AM IST About the Role • We are seeking an experienced Customer Success Manager (CSM) with a strong background in Dental Revenue Cycle Management (RCM) to manage client relationships, ensure operational excellence, and drive customer satisfaction. • The ideal candidate will act as the primary point of contact for dental practice clients, ensuring seamless service delivery, issue resolution, and continuous process improvement. Key Responsibilities • Serve as the primary relationship manager for assigned dental practice clients. • Ensure successful execution of Dental RCM processes and achievement of client KPIs. • Coordinate with internal AR, Insurance Verification, Denials Management, Cash Posting, and Operations teams to resolve client concerns. • Conduct regular client meetings, performance reviews, and business updates. • Monitor account health, identify risks, and implement retention strategies. • Analyze revenue cycle performance metrics and provide actionable recommendations. • Handle escalations and ensure timely resolution of operational issues. • Drive client satisfaction, retention, and long-term partnership growth. • Collaborate with leadership teams to improve workflows and service delivery standards. • Maintain detailed documentation of client interactions, action plans, and follow-ups. Required Qualifications • Minimum 5–6+ years of experience in Dental Revenue Cycle Management (RCM). • Strong preference for candidates with end-to-end Dental RCM exposure. • Candidates with significant experience in Accounts Receivable (AR), Denials Management, and Insurance Verification (IV) will also be considered. • Excellent verbal and written communication skills with a neutral-to-US accent. • Strong client-facing and stakeholder management experience. • Good analytical, problem-solving, and troubleshooting abilities. • Ability to manage multiple client accounts and priorities simultaneously. • Comfortable working in a fast-paced, metrics-driven environment. • Technical Requirements • Hands-on experience with major Dental Practice Management and RCM software platforms. Strong understanding of • Accounts Receivable Management • Insurance Verification • Claims Processing • Denials Management • Payment Posting • Revenue Cycle Analytics • Experience working with US dental practices is highly preferred. Preferred Skills • Customer Success or Account Management experience within Dental RCM. • Strong presentation and client communication skills. • Ability to identify process improvement opportunities and drive execution. • Experience working with US-based clients and teams. What We Are Looking For • A proactive, client-centric professional who can build strong relationships with dental practices. • Someone who understands both operational Dental RCM workflows and customer success management. • A candidate who can effectively bridge client expectations and internal operational teams to ensure exceptional service delivery.