We are looking for an ambitious and experienced Director of QA who is analytical, detail-oriented, and a strong leader with excellent communication and collaboration skills. This is an exciting opportunity for a passionate, motivated, and technically strong QA leader who will be responsible for strengthening the QA function, driving quality initiatives, and implementing QA best practices across the organization. Job Role • Direct the development of QA strategy, methodology, processes, discipline, and framework across the organization. • Drive and improve the QA team in areas of Agile testing, process optimization, and delivery excellence. • Monitor QA activities, test execution, defect leakage, root cause analysis, and identify improvement opportunities. • Implement process improvements to enhance product quality and release efficiency. • Participate in hiring, onboarding, training, mentoring, and performance evaluation of QA team members. • Collaborate with Product Development, Web Development, and cross-functional stakeholders to prioritize quality initiatives aligned with business goals. • Ensure effective utilization of testing tools and frameworks for functional, automation, regression, API, performance, and security testing. • Manage QA resources for end-to-end testing across multiple products and releases. • Establish and enforce QA standards, metrics, reporting, and best practices. • Drive automation initiatives and continuous quality improvement in a fast-paced SaaS environment. • Work closely with leadership teams in India and the USA to ensure high product quality and customer satisfaction. Desired Candidate Profile • 5+ years of overall QA experience with at least 3+ years in a QA Lead/Managerial role. • Educational background in technology such as Computer Engineering, Computer Science, MCA, MSc IT, B.Tech, or M.Tech. • Must have experience working in a SaaS product company. • Experience in EHR/EMR or Healthcare domain will be highly preferred. • Strong organizational, analytical, and problem-solving skills with excellent attention to detail. • Proven leadership and people management skills with experience managing and scaling a QA team of at least 10-15 members. • Ability to build, implement, and drive quality assurance processes and delivery standards. • Strong expertise in both Manual and Automation Testing within Agile/Continuous Delivery environments. • Good understanding of functional, non-functional, API, regression, performance, and automation testing methodologies. • Hands-on experience with QA tools, test management systems, and automation frameworks. • Strong written and verbal communication skills with the ability to collaborate across global teams. • Ability to take ownership, drive accountability, and lead quality initiatives independently.