Role Overview : We are seeking a commercially aware and relationship-driven Key Account Manager to own the success of algoShack's largest enterprise clients. You will be the primary point of contact for accounts responsible for adoption, renewal, expansion, and long-term value creation. Key Responsibilities : • Own the end-to-end customer relationship for assigned key accounts, from onboarding through renewal and expansion • Drive product adoption: proactively engage users, identify inactive accounts, and bring them back into productive usage • Lead subscription renewal process: track renewal dates, initiate conversations proactively, and eliminate surprise churn • Conduct regular business reviews with key stakeholders - quantify value delivered and align on future goals • Own expansion opportunities and partner with sales leadership where required to close commercial discussions • Act as the voice of the customer internally: feed product feedback, complaints, and feature requests to the product and CS teams • Coordinate with Demo Specialists, Trainers, and POC Specialists to deliver seamless customer experiences • Monitor churn risk signals using the customer success analytic tools, intervene proactively • Manage and resolve escalated customer complaints with urgency and ownership • Maintain accurate account plans, renewal forecasts, and opportunity pipelines within systems Skills & Qualifications : • 4–8 years in key account management, customer success, or strategic sales - ideally in B2B SaaS • Strong commercial acumen: understanding of renewal economics, NRR, and expansion revenue • Exceptional relationship management skills - ability to build trust with C-level and operational stakeholders alike • Confident communicator capable of leading executive business reviews and difficult conversations • Analytical mindset: able to use customer data to identify risk and opportunity • Self-starter who can manage multiple large accounts simultaneously with minimal supervision • AI literacy with a strong understanding of Generative AI, AI-powered SaaS products, and how AI can improve customer workflows and business outcomes. • Comfortable using AI-enabled productivity tools (such as Microsoft Copilot, ChatGPT, Gemini, or similar) to improve customer communication, account planning, meeting preparation, and insight generation. • Understanding of software testing concepts, including Manual and Automation Testing, with the ability to confidently discuss testing processes and technical requirements with clients. • Knowledge of SDLC, STLC, functional/regression testing, Types of testing, defect lifecycle, UAT, and test automation concepts is required. • Candidates must have sufficient technical understanding of QA/testing processes to effectively bridge client requirements with internal technical, QA, and engineering teams. Nice to Have : • Experience in enterprise software, QA tools • Track record of managing large accounts