ABOUT COMPANY Blitz enables Quick Commerce and Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability & unlock the growth of new-age eCommerce brands by making Same-Day delivery more convenient, reliable & affordable. Same-Day Delivery helps brands with converting their browsers into buyers, serving as a competitive advantage and reducing working capital challenges. Blitz currently engages with enterprise brands with category focus into Fashion, Beauty & Personal Care and Healthcare; helping them with 30% - 40% increase in their website conversions & increasing retention by 2x by providing best in class experience. KEY RESPONSIBILITIES: • Design & build a 60–120 minute delivery network in the region, including last-mile delivery stations, dark stores/micro-fulfillment centers, and delivery teams. • Lead & coach Team Leaders and Operations Executives to deliver the highest level of customer satisfaction with On-Time Delivery as the north star metric. • Use strong business judgment to communicate team goals, drive execution, and manage a fast-paced, high-volume quick commerce operation. • Achieve operational excellence by setting up scalable processes and driving continuous improvements. • Implement roster planning schedules & monitoring systems to ensure real-time fulfillment of customer orders within 60–120 mins. • Identify and eliminate operational inefficiencies, ensuring rapid order turnaround and seamless customer experience. • Understand & fulfill client requirements related to quick commerce logistics operations. • Manage cash handling for COD orders and ensure timely reconciliation with the finance team; continuously improve payments-related processes. • Success will be measured by ability to scale quick commerce delivery while improving operational efficiency and customer satisfaction. • Actively drive adoption of best practices across all operational functions. BASIC QUALIFICATIONS: • Graduation degree (Math, Statistics, Engineering, Science, Business, Logistics) from an accredited university with 2 – 4 years of relevant experience in operations/logistics. • Excellent written and verbal communication skills (remote & face-to-face). • Strong metric-driven mindset with ability to dive deep into data. • Knowledge of HR policies, employment law, and handling people processes. • Proven coaching and leadership skills with experience in building & mentoring high-performance teams. PREFERRED QUALIFICATIONS: • Strong attention to detail with excellent written and oral communication. • Ability to manage multiple priorities in a dynamic, fast-paced environment. • Decisive, confident, and capable of influencing stakeholders. • Prior experience in quick commerce, last-mile logistics, or hyperlocal delivery operations is a plus.