Location: Baner, Pune Employment Type: Full-Time Shift: EST to PST About the Role We are seeking a Technical Support Engineer (L2) to provide second-level functional and technical support for NetSuite ERP. This role focuses on troubleshooting complex business process issues, supporting NetSuite configurations, workflows, reporting, and integrations while ensuring high-quality service delivery for global clients. Key Responsibilities • • Handle L2 incidents and complex service requests. • Troubleshoot and resolve advanced functional issues within SLA. • Configure and maintain NetSuite modules including Financials, O2C, and P2P. • Configure forms, fields, records, workflows using SuiteBuilder and SuiteFlow. • Create and maintain advanced Saved Searches, reports, and dashboards. • Support CSV imports, data corrections, and validation activities. • Troubleshoot integration issues involving REST/SOAP APIs and middleware platforms. • Perform root cause analysis and recommend preventive solutions. • Support monthly and year-end financial business processes. • Assist during production deployments and release validation. • Mentor L1 engineers and contribute to the knowledge base. • Coordinate with US clients and internal teams during overlapping business hours. • Follow ITIL Incident, Problem, Change, and Request Management processes. Technical Skills • • SuiteBuilder • SuiteFlow • Advanced Saved Searches • SuiteAnalytics & Reports • CSV Import • REST/SOAP API troubleshooting • Basic SuiteScript understanding • Ticketing tools (Jira, ServiceNow, Azure DevOps) Functional Knowledge • • Financial Management • Order-to-Cash (O2C) • Procure-to-Pay (P2P) • Inventory & Warehouse Management • CRM • OneWorld (Basic) Preferred Qualifications • • Bachelor's degree in Computer Science, IT, Engineering, or related field. • 2–4 years of ERP/Application Support experience. • Minimum 2 years of hands-on NetSuite support experience. • NetSuite SuiteFoundation Certification (Preferred). • ITIL Foundation Certification (Preferred). • Exposure to REST/SOAP integrations and SuiteScript. Soft Skills • • Strong analytical and problem-solving skills. • Excellent communication and stakeholder management. • Ability to work independently in a fast-paced support environment. • Customer-centric approach.