Key Responsibility Areas :- • Manage assigned leads and initiate customer contact as per the daily sales plan. • Understand customer requirements such as destination, departure city, travel date, number of passengers, hotel category, inclusions, trip purpose, and food preference. • Prepare customized travel packages using suitable existing packages or creating new packages when required. • Prepare quotations by reviewing the day-wise itinerary, hotels, flights, prices, and package inclusions. • Share quotations with customers through email and WhatsApp and explain the package details clearly. • Follow up with customers at the agreed time and record customer responses, changes, and next follow-up dates in the CRM. • Handle customer requests related to package changes, fare conditions, availability, and approved discounts. • Confirm booking requirements and collect the required customer documents and booking information. • Generate and share payment links and guide customers through the payment process. • Process confirmed bookings, update full or partial payment details, and maintain accurate transaction records. • Coordinate with the Operations Team for flights, hotels, sightseeing, tours, transfers, costing, guest details, and final confirmations. • Share booking confirmations, tickets, invoices, payment information, and other required documents with customers and maintain complete CRM records. Performance will be measured based on: • Lead Follow-Up: Timely follow-up of assigned leads and customer inquiries. • Lead Conversion: Conversion of qualified customer inquiries into confirmed bookings. • Quotation Accuracy: Accuracy of itinerary, hotel, flight, price, and inclusion details. • Response Time: Timely response to customer inquiries, changes, and follow-ups. • CRM Accuracy: Complete and timely updating of customer conversations, requirements, follow-ups, and booking information. • Booking Accuracy: Correct entry of customer, document, payment, and booking details. • Customer Service: Clear communication and smooth handling of customer requirements and concerns.