We’re looking for a Customer Care Executive who can be the first point of contact for AMINU customers and help them have a smooth, informed, and thoughtful experience with the brand. What You'll Do • Speak with customers over calls and help them with skincare and AMINU products. • Handle customer queries through WhatsApp/chat, email, and calls. • Understand customer concerns and recommend appropriate solutions. • Provide accurate information about AMINU products, ingredients, and usage. • Manage and resolve customer complaints and escalations. • Take ownership of customer issues and provide end-to-end solutions. • Coordinate with internal teams when required to resolve customer concerns. • Identify recurring customer feedback and share insights with the team. What We're Looking For • Excellent English communication skills, both written and verbal. • Good understanding of skincare and genuine interest in learning more. • Empathetic, patient, and comfortable speaking with different kinds of customers. • Strong problem-solving and ownership mindset. • Ability to learn quickly and grow with a fast-moving team. • Comfortable working in a customer-facing role. Location: Kandivali West, Mumbai | On-site Work Days: Monday–Saturday Timings: 10 AM–7 PM Salary range: 3- 4 LPA