Job Summary: The Relationship Manager is responsible for driving business growth by managing corporate clients, developing new business opportunities, and ensuring exceptional guest experiences. The role focuses on building long-term relationships, increasing brand visibility, and enhancing customer satisfaction within the restaurant ecosystem. Key Responsibilities: • Business Development: • Identify and develop new business opportunities (corporate tie-ups, bulk bookings, events, parties). • Generate leads through networking, referrals, and market research. • Promotes restaurant services, offers, and events to potential clients. • Achieve monthly and quarterly revenue targets. • Corporate Client Management: • Build and maintain strong relationships with corporate clients and partners. • Handle corporate bookings, meetings, and event requirements. • Negotiate contracts, pricing, and service agreements. • Ensure repeat business and long-term associations. • Guest Relationship Management: • Ensure a high level of guest satisfaction and personalized service. • Address guest queries, feedback, and complaints promptly. • Coordinate with operations team to deliver seamless guest experience. • Maintain VIP guest database and engagement activities. • Coordination & Operations Support: • Work closely with F&B, kitchen, and operations team for event execution. • Ensure smooth coordination for corporate events and group bookings. • Monitor service quality and suggest improvements. • Reporting & MIS: • Maintain records of client interactions, leads, and conversions. • Prepare weekly/monthly reports on business development activities. • Track performance against targets and suggest strategies. Key Skills & Competencies: • Strong communication and interpersonal skills • Sales & negotiation ability • Client relationship management • Problem-solving and guest handling skills • Knowledge of restaurant/hospitality operations • Target-driven and result-oriented mindset Qualifications: • Graduate / MBA in Hotel Management, Marketing, or Business Administration preferred • 8 years of experience in hospitality, restaurants, or hotel industry • Experience in corporate sales or client handling is an added advantage KPIs / Performance Indicators: • Revenue generation from corporate clients • Number of new client acquisitions • Client retention rate • Guest satisfaction scores • Event/bookings conversion ratio