Description Lake Lawn Resort is seeking an experienced and guest-focused Spa Manager – Resort Spa Operations & Guest Experience to lead the daily operations of our Spa & Wellness department. This position is responsible for overseeing spa services, team members, guest experiences, inventory, purchasing, financial controls, and day-to-day operations while maintaining the high standards of service expected at Lake Lawn Resort. The ideal candidate is a hospitality professional with strong leadership skills, a passion for wellness, and the ability to create a relaxing and memorable experience for every guest. Position Details • Job Title: Calladora Spa Manager • Employment Type: Full-Time • Shift: Flexible / Days, Evenings, Weekends & Holidays as Needed • Department: Spa & Wellness • Location: Delavan, Wisconsin What You’ll Do • Oversee the daily operations of the Spa, ensuring exceptional guest service, treatment quality, cleanliness, and overall resort standards. • Lead, train, coach, schedule, and develop Spa team members while maintaining appropriate staffing levels based on business needs and budget. • Recruit and interview Spa staff and address employee performance in accordance with company policies. • Maintain and enforce Spa procedures, service standards, opening and closing procedures, safety practices, and training requirements. • Stay current with spa, wellness, beauty, and hospitality industry trends to support new services, products, and business opportunities. • Manage Spa inventory, purchasing, retail products, supplies, and cash-handling procedures to maintain accurate controls and minimize waste. • Monitor treatment rooms, facilities, equipment, and guest areas to ensure they are clean, safe, properly maintained, and professionally presented. • Oversee payroll, labor forecasting, department budgets, revenue, expenses, and other administrative responsibilities. • Partner with Sales, Conference Services, and Catering to develop, promote, coordinate, and book Spa services for conferences, groups, and special events. • Build strong relationships with guests and meeting planners while identifying opportunities to promote Spa services, packages, and retail products. • Communicate regularly with the General Manager and Assistant General Manager regarding department operations, staffing, financial performance, and business opportunities. • Conduct monthly Spa department meetings and participate in department head and other resort meetings as required. • Maintain required employee and departmental documentation and ensure compliance with resort policies and procedures. • Identify and implement opportunities to improve guest satisfaction, operational efficiency, revenue, and profitability. • Assist other resort departments and serve as Manager on Duty (MOD) as assigned. • Perform other related duties as assigned by the General Manager and/or Assistant General Manager. Requirements What We’re Looking For • Previous Spa Manager, Spa Director, Spa Operations Manager, Wellness Manager, Salon Manager, or hospitality management experience preferred. • Experience managing a hotel, resort, day spa, salon, wellness center, or similar guest-service operation preferred. • Strong leadership experience with the ability to recruit, train, schedule, coach, and develop employees. • Excellent customer service and communication skills. • Strong knowledge of spa operations, treatments, products, retail, and guest service standards. • Experience with inventory management, purchasing, cash handling, payroll, budgeting, and labor forecasting. • Knowledge of current spa, beauty, wellness, and hospitality industry trends. • Ability to work flexible schedules including evenings, weekends, holidays, and peak resort periods. Physical Requirements • Ability to stand and walk for extended periods. • Frequent sitting, standing, walking, bending, reaching, and repetitive motions. • Ability to lift and move spa products, supplies, linens, and equipment. • Ability to move throughout treatment rooms, retail areas, and other spa facilities. • Ability to respond to guest and operational needs throughout the property. Work Environment • Professional resort spa and wellness environment. • Frequent interaction with resort guests, spa clients, employees, and group planners. • Combination of office, retail, treatment, and guest-service areas. • Fast-paced hospitality environment with increased activity during weekends, holidays, and peak resort periods. • Regular interaction with Sales, Conference Services, Catering, and other resort departments. About Lake Lawn Resort Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow. Disclaimer This role includes a variety of responsibilities to support daily operations.