Description Resident Assistant 1st and 3rd Shift Available Buffalo, NY $17.00 per hour .50 shift differential for 2nd shift 1.00 shift differential for 3rd shift Buffalo City Mission is seeking a Resident Assistant. This position is part-time, working across our Buffalo, NY locations. Serve with Purpose: Rooted in the Gospel of Jesus Christ, we are more than a workplace. We are a community united by faith, compassion, and a shared commitment to changing lives. At Buffalo City Mission, we believe everyone deserves a second chance. Every day, we witness lives transformed through the power of grace, love, and hope. Our mission is to serve men, women, and families facing barriers to stability. Offering not just shelter and support, but the opportunity to rebuild their lives with dignity and purpose. Why Buffalo City Mission: We are proud to offer competitive pay and a comprehensive benefits package that includes medical coverage with a single-high premium paid in full by the employer, a Health Savings Account (HSA), vision coverage, employer-paid life insurance, and supplemental insurance options. Beyond compensation and benefits, we cultivate a workplace where faith inspires action, service is a calling, and every team member plays a role in restoring hope. Responsibilities: Resident Support: • Provide a supportive and respectful presence for shelter residents. • Assist residents with basic needs, such as access to meals, hygiene supplies, and bedding. • Monitor resident behavior and address any conflicts or issues that arise. • Encourage residents to participate in shelter programs and activities. Shelter Security and Safety: • Collaborate with Security to ensure the safety and security of the shelter facility and residents. • Enforce shelter rules and regulations. • Conduct regular rounds of the shelter to ensure safety and security. • Conduct safety checks, and searches as needed. Shelter Operations: • Assist with shelter intake and discharge procedures. • Maintain accurate records of resident occupancy and shelter activities. • Assist with maintaining a clean and organized shelter environment, including sanitizing sleeping areas, moving furniture, sanitizing walls, floors, and ledges, and swapping mattresses as needed. • Report vacated units and prepare them for new residents. This includes cleaning bathrooms, shampooing carpets, cleaning kitchen area, and furniture setup. • Help residents pack items as needed if exiting units and move items down to the 1st floor. • Nightly ES laundry, cleaning of welcome center, cleaning staff bathrooms, restocking storage room shelves, and assisting with building chores. • Assist with the distribution of supplies and donations. Accurately monitor and document medication intake and any observations • Complete shift reports. Crisis Intervention: • Respond to and de-escalate crisis situations. • Provide support to residents experiencing emotional distress or other crises. • Contact emergency services as needed. Qualifications: Education and Experience: • High School diploma or GED required. • Experience working with vulnerable populations is a plus Other Qualifications: • Strong interpersonal and communication skills. • Ability to remain calm and composed in stressful situations. • Ability to enforce rules and maintain boundaries. • Empathy and compassion for individuals experiencing homelessness. • Ability to work independently and as part of a team. • Basic computer skills. • Ability to follow instructions and procedures. • In the midst of a mature walk with Jesus Christ. Job postings are not intended to be an exhaustive list of duties. The employee may be asked to perform job-related tasks other than those specifically stated in this description. We are proud to be an Equal Opportunity Employer, committed to creating an inclusive and welcoming workplace where everyone has the chance to thrive.