Description Job Title: Polisher Reports To: Floor Manager / Assistant General Manager / General Manager Department: Front of House – Service Support (in partnership with Stewarding) Employment Type: Hourly, Non-Exempt About José Andrés Group José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide. Position Summary Polishers ensure every tabletop item—glassware, silverware, plates, decanters, service utensils—is spotless, properly staged, and service-ready. You’ll maintain par levels, organize service stations, uphold sanitation standards, and partner with servers, runners, and stewarding to deliver a polished, efficient dining room that reflects JAG’s high standards. Key Responsibilities Quality & Standards • Inspect and polish glassware, silverware, plates, and service tools to a pristine, streak-free finish. • Check for chips, cracks, stains, and water spots; remove damaged items from circulation and report to leadership. • Follow JAG standards for tabletop setup, polish technique, and presentation details. Tabletop Readiness & Staging • Build and stage roll-ups, markups, and preset items to spec by meal period and menu. • Maintain par levels of polished wares at server stations, side stands, and service bars. • Ensure correct glassware and silverware are available by course and seat number needs. Organization & Stocking • Keep polishing areas, stations, and storage shelves organized, labeled, and mapped. • Rotate inventory using FIFO; manage polishing linens/microfiber cloths and replace as needed. • Restock linens, napkins, polish kits, trays, and caddies to par. Sanitation, Safety & Compliance • Follow DOH and JAG sanitation standards: clean hands/gloves, polish cloth hygiene, and cross-contamination prevention. • Operate glasswasher/3-compartment sink with correct wash/rinse/sanitize steps; verify sanitizer PPM and log as required. • Handle hot glassware safely; follow glass break and ice contamination protocols; use PPE and chemicals per SDS. Team Support & Communication • Support servers, runners, and bartenders during service with timely glassware/silver restocks. • Participate in pre-shift lineups; communicate 86s, shortages, or quality issues in real time. • Assist with opening/closing and deep-clean sidework (polish stations, racks, shelves, mats). Events & Private Dining (as applicable) • Stage PDR and banquet sets (chargers, specialty glass, cutlery kits) to event specs and timelines. • Support quick turns between events with accurate resets. Requirements Required Qualifications • 6+ months of FOH support, polishing, stewarding, or related experience in high-volume restaurants preferred; we’ll train the right candidate. • Extreme attention to detail and pace; ability to maintain standards during busy service. • Knowledge of basic sanitation; Food Handler certification (or ability to obtain). • Clear, professional communication; reliable attendance and teamwork. • Schedule flexibility (nights, weekends, holidays). Working Conditions & Physical Requirements • Stand/walk for extended periods (up to 8+ hours); frequent bending, reaching, and repetitive motions. • Lift/carry up to 35–40 lbs.; safely handle trays and racks of glassware. • Work around hot/cold items, steam, and cleaning chemicals; slip-resistant footwear required. In Return, We Offer You • Competitive hourly pay with opportunities for growth • Eligible health & wellness benefits (for qualifying positions) • Employee dining and partner discounts • Growth in a values-driven, award-winning hospitality group Equal Opportunity EmployerJosé Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.