Description OUR VISION: To share the greatest experiences with both our team and our guests. ROLE DESCRIPTION General: • Organized, results oriented, and must be good at identifying and setting priorities • Ensures the TEAM is aligned with our priorities - • Provides the necessary support to our service team to ensure that every single person hired feels a part of the team • Ensures that the team understands they are the communication point between our brand and our guests • Encourage, recognize, and promote greatness - • Be a great communicator, listen constructively, and resolve conflict. Listen for to feedback, concerns and insights. • Maximize operational systems for Mike Anderson’s success • Works with the rest of management team to ensure seamless operations Team Leadership: • Excellent manager of people, able to hire, teach, hold accountable, and retain • Hire those with a completely friendly demeanor, who can also deliver the most informative and attentive service from greeting farewell • Ensure training programs for all FOH/Event position are used effectively • Drive our culture. motivate and engage the team to maximize results • Hold everyone to our highest standard to ensure that we are true to our vision • Oversee any disciplinary or staffing/human resources related actions in accordance with company rules and policies. Operational Results: • Oversee day-to-day FOH, Events and Service operations • Create and maintain great service standards • Hold team members accountable to operational and service standards of excellence • Ensure that proper uniform and appearances are maintained Systems: • Maintain Front of House systems • Labor management • Make sure that opening and closing procedures are being followed Facilities: • Ensure that all restaurant is organized, clean, and properly maintained. Guest Relationships: • Must have a "100% Satisfied" mentality • Drive guest satisfaction goals • Exceed guest expectations • Make time to interact with guests, solicit feedback, and build relationships Financial Results: • Financial acumen to include budgets, P&L, POS, Cash Handling • Review sales and activity reports • Complete required daily reporting, accurately and timely If you are an ideal candidate for this position you will be passionate about: • Using your voice and exercising a super STRONG presence • Excellent interpersonal skills • High level organizational skills • High-energy and creative, who possesses excellent guest service and sales skills, is especially effective in this position • Fearless Leadership • Delegating responsibility appropriately • Holding others accountable to their responsibilities • Working in a high-volume and fast paced environment • Thinking outside of the box • Holding yourself to the highest standards of integrity • Team Member and Guest Satisfaction AMAZING BENEFITS INCLUDE: • Health insurance • Paid vacation • Enjoy holidays with family and friends because we are closed (New Year’s Day, Easter, July 4th, Thanksgiving, Christmas) • Company matched 401k up to 4% • Phone allowance • Meal allowance • Annual flu shot • Discounted hotel rooms Requirements Education: • High School Diploma or General Education Degree required; College Degree preferred • ServSafe certification • Responsible Vendor Training Experience: • 3-5 years of experience • The ideal candidate will demonstrate progressive career responsibilities and have held in prior work experiences, like and similar duties • Must be proficient with Microsoft Office and other general computer systems