Description Summary: Looking for a well-rounded individual to join and help support the Killam Companies Information Technology Department. Essential duties/responsibilities: • Provide support to users and serve as the first point of contact for support requests • Troubleshoot hardware and software issues in a timely manner • Install, configure, and manage hardware and software components to ensure usability • Install, configure, and manage IP phones and video conferencing systems • Install and terminate Cat 5 / Cat 6 cabling • Upgrade system components and reinstall compatible operating systems and required software • Install and upgrade antivirus software to maintain security at the user level • Maintain system updates and patches across computers, iPhones, iPads, and other organizational devices • Monitor internal system reporting tools, report vulnerabilities, and partner with the IT team to resolve them • Perform tests and evaluations of new hardware and software • Maintain hardware and software inventory • Develop and maintain IT documentation and procedures • Build and maintain strong working relationships across all departments • Stay current with emerging trends and technologies in IT support Requirements Technical Requirements: • Windows 10/11 • macOS • Microsoft Office Products: Word, Excel, Outlook, Access • Active Directory • Network troubleshooting • VMware • Exchange Server • Antivirus and Firewall Functions • CCTV • IP-Phone/ VoIP systems • VPN • SQL Fundamentals • Internet security and data privacy principles • Event log analysis • Remote support tools • Printer and peripheral support Education: • High school diploma or equivalent required • Associate Degree in Computer Science, or similar relevant field • Certifications are a plus but not required ex. CompTIA A+ Experience: 2+ years of experience in computer networks and systems maintenance. Location: Killam Oil and Gas., Ltd is located Laredo, Texas; this is an in-office position based at our office in Laredo, all applicants will be required to relocate, if necessary. Skills: Must have the following skills and/or abilities: • Confidentiality and discretion • Strong communication skills • Ability to work as part of a team • Methodical, organized, and disciplined approach to problem-solving • Critical thinking and analytical skills • Attention to detail and thoroughness • Strong user focus and a genuine desire to assist coworkers Licenses/Certifications: Must have a current valid driver’s license and a excellent driving record. Physical Requirements: Must be able to perform the following physical activity on a frequent to constant basis: • Sit for long periods of time. • Lift 10–20 lbs. of files, plans, office supplies, or similar items. • Constantly uses fingers and hands when dialing/answering the telephone and operating a computer or other office machinery, such as a copy machine, scanner, and computer printer. • Ability to hear average or normal conversations and receive ordinary information through verbal communications in person or detect objects in and around job site over the telephone. • Average, ordinary visual acuity is necessary to prepare or inspect documents; operate a computer or other office machinery. • Walk short distances on slippery, even, and/or uneven surfaces. • Stand, bend, stoop, kneel, crouch, twist, turn, or crawl. • Fluency in both English and Spanish is required. Working Conditions: • Majority of work is performed in an office atmosphere located inside a building with no hazardous or significantly unpleasant conditions. • May require in frequent job site visits involve performing work in outdoor weather conditions with exposure to extreme cold, heat, and noise depending upon project site. • May travel locally during the workday. Other Requirements: Must be able to: • Adhere to the highest standards of ethics, integrity, professionalism, and discretion. • Project a courteous, professional and positive approach with clients, subcontractors, employees, and authorizing agencies while providing prompt, efficient, and accurate assistance. • Follow and exchange basic instructions, information, and guidelines. • Make decisions based on experience or knowledge with minimal supervision. • Participate in training and development opportunities offered to maintain related software and safety knowledge. • Adhere to and perform functions according to company and OSHA safety guidelines. • Maintain regular, timely, and predictable attendance. • Represent the company in a professional manner to callers and visitors.