Description Purpose Create and lead a highly effective team to achieve branch goals in sales, service, customer satisfaction, and cost control. The Area/Branch Manager ensures operational excellence by recruiting, developing, and motivating branch employees, executing strategic plans, and delivering exceptional customer experiences. Key Contributions • Lead and develop branch teams to achieve sales, service, and customer retention objectives. • Drive branch sales performance through strategic planning, coaching, and execution. • Oversee recruiting, hiring, onboarding, and ongoing training for all branch employees. • Manage branch financial performance, including P&L, production targets, and inventory control. • Provide field leadership to ensure service quality, safety, and regulatory compliance. • Resolve escalated customer issues and ensure timely, effective resolution. • Partner with HR on employee relations, performance management, and attendance. • Ensure branch assets—including fleet, equipment, and tools—are safe, compliant, and operational. • Oversee payroll accuracy, expense management, and adherence to pricing and sales policies. • Ensure full compliance with state, federal, and company policies and procedures. • Coach and develop direct reports to build a strong succession pipeline. Success Metrics • Consistently Meet weekly and monthly sales, route completion, and customer retention targets. • Resolve =95% of customer complaints and service issues within 48 hours. • Maintain =98% accuracy across all management workflows, documentation, accountability, and compliance reporting. • Maintain =97% first-time service resolution, =2% repeat services, zero repeat quality escalations, and =98% fleet and inventory readiness. • Achieve 96% safety rating score. Growth Impact • Accelerates revenue capture by driving sales and reducing service gaps. • Protects compliance through accurate documentation, background checks, and adherence to hiring and safety standards. • Drives scalability by building efficient, repeatable processes for high-volume, field-based operations. • Strengthens culture and retention by ensuring hiring quality, responsiveness, and positive team engagement. Capabilities & Strengths • Collaboration & Communication: Builds trust with team members and customers through clear, effective communication and partnership. • Problem-Solving & Decision-Making: Demonstrates sound judgment in resolving customer and operational issues, and adapts to changing priorities. • Leadership & Cultural Alignment: Provides in-the-field leadership, models company values, and fosters a culture of safety, compliance, and excellence. Requirements Required Qualifications • High School diploma or equivalent with 5 years of proven driving experience. • Minimum of 5 years’ experience in service industry and/or sales management, P&L Management. • Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report. Preferred Qualifications • General Household Pest and Rodent Control License or Pest Control Operator Certification. • Experience in multi-state, high-growth, or field-based environments. • Advanced knowledge of pest control industry practices, safety, and compliance.