Description Boar's Head Resort CHARLOTTESVILLE, VA Description Provide guests with personalized and luxury service. Assist all guests with a wide scope of service and be a liaison between guests and other internal departments. Collect and provide information to guests about the property and the surrounding area, including local dining and attractions. Ensure accuracy, follow-through and timeliness in all services to guests. Essential job functions include: • Maintain familiarity with local attractions and restaurants and have a thorough knowledge of Resort property, staff and services to communicate to guests. • Maintain strong working relationships local establishments, vineyards, and other tourist locations. • Spearhead amenities for all guests. • Handle of VIP and repeat guest program initiatives. • Offer to make all guest reservations, on or off property. • Provides guests with travel information, such as transportation options and costs. • Follow up with guest requests in a timely manner. • Demonstrate anticipatory service to meet and exceed guests’ needs. • Coordinate transportation and special events shuttle to/from hotel with the Bell staff (including ticket sales for UVA events.) • Maximize sales revenue through the sale of gift certificates and upgrades. • Frequently monitor lobby/ordinary room/brochure rack aesthetics. • Handle special projects and requests per Front Office Management. • Assist with prompt and courteous check-in/check-out of guests and other Front Desk duties when needed. Requirements Requirements • At least 2 years’ experience in Hospitality or related service industries. • Excellent communication skills, both oral and written. • Even disposition and ability to handle stress effectively. • Professional phone etiquette. • Self-motivated and proactive. • Ability to work weekends and extended hours on an at-needed basis.