Responsibilities: Assist the pharmacist with serving patients and maintaining the pharmacy department • Sterilize surfaces and equipment and prepare the pharmacy for opening. • Greet customers and answer questions. • Receive prescriptions and check their validity. • Process prescriptions electronically and ensure all information is complete and accurate. • Resolve issues when they arise (e.g., rejected insurance claims). • Select the appropriate medicine and measure dosages to fill prescriptions. • Sort, stock, label medication and monitor inventory. • Undertake administrative tasks (e.g., Record-keeping) as assigned. • Comply with all security measures and quality standards and activities. • Keep abreast and stay current with HIPAA, HITECH, and FWA credentialing. • Assist Pharmacist with clinical and non-clinical operations and document and report any issues per quality to the Pharmacist as appropriate. • Package orders based on policies and procedures. • Coordinate medication delivery location and estimated time with patient. • Prepare and arrange delivery of medication with courier service or shipping service. • Communicate with insurance carriers to obtain payment for prescription claims. • Answer incoming phone calls for prescription orders, refills, make outgoing follow up calls to patients regarding their medications. • Triage calls and escalate to appropriate leadership when necessary.