Senior Manager, Operations Field-Based | Full-Time | Greater Philadelphia Area, PA Client-Facing Title: Associate Director of Operations | Internal Level: Senior Manager Reports to: Regional Director of Operations Who We Are NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations, with a suite of scalable solutions that integrate software, intelligence, and expert support to illuminate savings, expand access, and elevate patient care. What We Are Looking For At NuvemRx, we hold a high bar because our work directly impacts patient care. We look for people who embody our core values: • Mission Always: Every choice is a chance to serve our customers and improve healthcare • Be a Pioneer: Take initiative, solve problems, and build what does not yet exist • Do the Right Thing the Right Way: Lead with integrity, compliance, and thoughtful execution • Stronger Together: Own your role, collaborate deeply, and elevate the team We are also a fast-growing company, which means you bring strong ownership, comfort with ambiguity, resilience, and a bias toward action. About the Role The Senior Manager, Operations owns the NuvemRx program for an assigned customer. This is a heavily customer-facing role, and the person in it carries the client-facing title of Associate Director of Operations. You are the customer’s primary NuvemRx contact and the person accountable for the partnership's results, and you bring a patient-first mentality to operations. This is a local role based in the greater Philadelphia area. You will live in the market, work on-site every week, and, in most cases, work out of the customer's location alongside their leadership team. You own the program end-to-end: 340B optimization and program performance, customer engagement, and building pharmacy teams that run well without daily oversight. Pharmacy Managers across the assigned sites report directly to this role. The work is a mix of planned initiatives and unplanned demand. In a given week you may be leading a capture-improvement project, launching a new service line, or turning around an ad-hoc customer request the same day. This role reports to the Regional Director of Operations and partners closely with Customer Success, Clinical, Compliance, and Human Resources. What You'll Do Customer Engagement & Program Ownership • Serve as the primary point of contact and trusted advisor for customer leadership, including the C-suite, pharmacy leadership, and clinical stakeholders. • Office on site at the customer location and maintain a consistent weekly presence with their leadership and pharmacy teams. • Own overall program health, including performance against contractual commitments, issue resolution, and escalation management. • Respond to ad-hoc customer requests with urgency and follow-through, setting clear expectations on what will happen and by when, and then delivering. • Lead recurring business reviews, presenting performance results, gaps, and corrective action plans. • Identify and lead growth and improvement initiatives within the partnership, from scoping through execution to measured result. • Flag emerging customer needs early and come to the table with proposed solutions. 340B & Program Optimization • Own 340B program performance for the account, including prescription capture, contract pharmacy configuration, eligibility logic, and referral capture opportunities. • Analyze program data to find unrealized savings, then build and execute the plan to capture it in partnership with the customer. • Partner with the customer’s providers and clinics to strengthen referral pathways and prescription routing to NuvemRx-managed pharmacies. • Monitor formulary, payer, and contract dynamics affecting program economics, and adjust the operating plan accordingly. Building High-Performing Pharmacy Teams • Directly manage, coach, and develop Pharmacy Managers, setting clear expectations, priorities, and accountability. • Build and retain strong pharmacist and technician teams through hiring, onboarding, development, and succession planning. • Hold sites accountable to their operating metrics, keep staff engaged, and surface problems early. • Partner with Human Resources on performance management, employee relations, corrective action, and workforce planning. Site Operations & Compliance • Own operational performance across assigned pharmacies, including workflow, staffing, scheduling, inventory, dispensing accuracy, turnaround time, and patient experience. • Lead new pharmacy openings, conversions, system implementations, and service line expansions in the market. • Ensure compliance with federal and state pharmacy law, DEA and Board of Pharmacy requirements, USP standards, payer requirements, and NuvemRx policy. • Maintain continuous audit readiness, lead site audits and quarterly reviews, own remediation of findings, and escalate risk promptly. What You Bring Core Capabilities • 7+ years of pharmacy operations experience, including 3+ years leading pharmacy teams with direct people-management responsibility. • Active pharmacist license (PharmD or RPh) in good standing, with the ability to obtain licensure in additional states as required. • Proven success as the primary relationship owner for a customer or major account, including work with senior and executive stakeholders. • Extensive, hands-on 340B program expertise with demonstrated experience owning 340B program performance end-to-end, including contract pharmacy operations, prescription capture optimization, eligibility logic, split-billing, TPA platform management, and program integrity. Candidates without substantive 340B experience will not be considered. • A track record of responsiveness and follow-through in an environment with frequent unplanned requests. • Demonstrated ability to improve operational and financial performance across more than one pharmacy location. • Working knowledge of retail pharmacy operations, third-party billing, prior authorization, and payer requirements. • Ability to read operational and financial data, identify the drivers behind a trend, and act on them. • Residence in or relocation to the assigned market, with the expectation of working on site at customer and pharmacy locations on a weekly basis. Preferred Experience • Experience supporting FQHCs, community health centers, or other 340B covered entities — strongly preferred given the nature of this customer. • 340B ACE certification — strongly preferred. • Experience standing up new pharmacy sites or converting existing operations to a new operating model. • Familiarity with pharmacy management systems, dispensing technology, and operational reporting tools. Who Thrives in This Role • You are highly responsive. Customers and staff contact you first because you answer quickly and close the loop. • You can turn an ad-hoc request around the same day without sacrificing accuracy. • You prefer being on site, and you want to spend your week in the pharmacies and at the customer location. • You develop your managers instead of solving every problem for them. • You take ownership of program results and report on them candidly, including the misses. • You hold the compliance line even when there is pressure to move faster. Benefits • Competitive compensation • Flexible PTO • Medical, dental, vision • 401(k) with match • Life and disability coverage • Employee Assistance Program • Mission-driven team Compensation The expected base salary for this role is $150,000 – $170,000. This range may vary based on factors such as experience, skills, location, and internal equity. NuvemRx complies with applicable pay transparency laws. The compensation range listed reflects the expected base salary at the time of posting, and actual compensation may vary. NuvemRx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. NuvemRx is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance or an accommodation during the application or interview process, please contact us at [email protected].