• Lead end-to-end customer onboarding, including kick-off, requirement gathering, configuration, and go live support • Act as the primary point of contact for customers during product implementation • Understand customer business processes and translate them into product configurations or custom solutions • Perform system configurations, workflow setup, and basic custom development only when required • Collaborate with internal teams (Product Development & QA) to deliver customer requirements • Conduct product demos, training sessions, and knowledge transfer to customers • Ensure timely delivery of onboarding milestones and manage customer expectations effectively • Troubleshoot issues and provide quick resolutions during onboarding • Maintain documentation for requirements, configurations, and deployment activities. Requirements Communication Skills: • Excellent verbal and written communication • Ability to interact with global customers (India, EU, US regions) • Strong stakeholder management and presentation skills Technical Skills: • Basic to intermediate coding knowledge (e.g., JavaScript, APIs, scripting, or similar technologies) • Understanding of SaaS platforms, integrations, and configurations • Ability to debug issues and work closely with Product Development & QA team Customer-Facing Skills: • Strong consulting mindset with a problem-solving approach • Ability to handle customer escalations professionally