We are seeking a friendly, professional, and dependable Counter Sales Representative / Service Advisor to join a busy automotive repair shop. This person will be the first point of contact for customers and will play an important role in providing a positive customer experience from the time they walk through the door. Responsibilities • Greet customers and determine the reason for their visit • Listen to customers and gather information about their vehicle concerns or service needs • Create and write up service tickets/work orders • Prepare and explain estimates to customers • Communicate repair and service information clearly and professionally • Enter and maintain customer and vehicle information in the computer system • Answer phones and assist with customer questions • Communicate with technicians regarding customer needs and repair status • Keep customers updated throughout the service process • Provide professional and friendly customer service Requirements • Strong customer service and communication skills • Must be well-spoken and comfortable communicating with customers • Comfortable using computers and learning/navigating different software programs • Strong attention to detail when preparing tickets and estimates • Able to communicate pricing and repair information clearly • Professional appearance and attitude • Dependable, organized, and able to work in a fast-paced environment • Automotive or repair shop experience is a plus