Responsibilities • Lead and manage the Website and SEO Managed Services division, ensuring alignment with organizational goals and business objectives. • Provide leadership, guidance, and mentorship to Account Managers, SEO Specialists, Webflow Developers, WordPress Developers, and other team members. • Own the end-to-end delivery of client services, ensuring projects and ongoing engagements are executed efficiently and successfully. • Establish and monitor departmental goals, KPIs, and performance metrics to drive operational excellence and business growth. • Ensure high levels of client satisfaction through proactive communication, effective stakeholder management, and quality service delivery. • Act as the primary escalation point for delivery challenges, client concerns, and operational issues. • Drive resource planning, workforce allocation, and capacity management across multiple teams and client accounts. • Develop and implement scalable processes, workflows, and best practices to improve efficiency, productivity, and service quality. • Collaborate with senior leadership to define delivery strategies, growth initiatives, and service improvement plans. • Review team performance regularly and foster a culture of accountability, collaboration, and continuous improvement. • Oversee the successful execution of SEO, website development, website maintenance, and digital marketing initiatives. • Analyze business performance, client outcomes, and operational data to identify opportunities for improvement and expansion. • Partner with sales and business development teams to support client acquisition, solution design, and service expansion opportunities. • Identify risks to project delivery and implement mitigation strategies to ensure business continuity and client success. • Drive employee engagement, talent development, succession planning, and team capability building within the division. • Ensure adherence to company standards, service commitments, and delivery timelines across all client engagements. • Stay informed about industry trends, emerging technologies, and market developments to continuously enhance service offerings. Requirements • Bachelor's degree in Business Administration, Marketing, Digital Marketing, Information Technology, Communications, or a related field. • Minimum 5 years of professional experience in digital services, managed services, digital marketing, website operations, or related fields. • Minimum 2 years of proven experience in a leadership, managerial, or delivery management role. • Demonstrated experience leading and managing high-performing cross-functional teams. • Strong understanding of SEO, website development, digital marketing, client delivery, and account management practices. • Working knowledge of Webflow, WordPress, website management processes, and SEO best practices. • Proven ability to manage multiple teams, projects, and client engagements simultaneously. • Experience establishing KPIs, managing performance, and driving operational improvements. • Strong business acumen with the ability to balance client satisfaction, team performance, and organizational objectives. • Excellent leadership, stakeholder management, communication, and interpersonal skills. • Strong analytical and problem-solving capabilities with a data-driven approach to decision-making. • Experience managing client relationships, service delivery operations, and business performance metrics. • Ability to influence, motivate, and develop teams in a fast-paced environment. • Experience in agency, managed services, SaaS, consulting, or technology-driven environments will be preferred. • Familiarity with tools such as Google Analytics, Google Search Console, Ahrefs, SEMrush, project management platforms, and reporting tools will be an advantage.