Provide client and buyer support via chat and email Monitor campaign performance and Sell-Through Rate (STR); identify and address campaigns at risk of underperforming Drive buyer activation, conversion, engagement, and retention through lifecycle initiatives Manage community engagement and proactively identify opportunities to improve buyer experience and sales, thinking from the shopper's perspective Develop and execute content, UGC, and campaign/promotion ideas — not just support existing ones Review and verify campaign orders and ensure compliance Maintain daily reports and analyze campaign performance data