Key Responsibilities Operations & Strategy Design and optimize warehouse layout, storage systems, and SOPs for dental products (devices, consumables, equipment, cold-chain where applicable) Own capacity planning — space utilization, manpower, and equipment aligned to business growth Drive automation and process improvement initiatives (WMS upgrades, barcode/RFID, conveyor systems) Set and monitor warehouse productivity benchmarks; continuously improve throughput Inventory Control Ensure near-zero variance between system and physical inventory through robust cycle count programs Establish FEFO/FIFO protocols and expiry management systems for consumables Own shrinkage, damage, and dead-stock reduction targets Liaise with procurement on replenishment planning and demand forecasting Team Leadership Lead a team of 50–100+ warehouse staff (assistant managers, executives, helpers, contract labor) Recruit, train, appraise, and develop warehouse personnel Build a performance-driven culture with clear accountability at every level Cross-functional Collaboration Partner with procurement, logistics, customer ops, and tech teams to ensure seamless order fulfillment Coordinate with 3PL/courier partners for outbound SLA adherence Work with finance on inventory valuation, write-offs, and audit readiness Compliance & Safety Ensure full compliance with safety norms, fire regulations, and labor laws Maintain audit-ready warehouse at all times (internal + statutory) Handle regulatory requirements for medical device storage (if applicable) Reporting & Analytics Publish weekly/monthly warehouse performance dashboards to leadership Analyze trends in errors, delays, and costs; present actionable insights Requirements Requirements Graduate/Postgraduate in Supply Chain, Logistics, Operations, or MBA (Operations preferred) 8–12 years of warehouse/operations experience; at least 3 years in a managerial role Prior experience in pharma, medical devices, or e-commerce fulfillment strongly preferred Deep expertise in WMS/ERP Strong analytical skills — Excel, Zoho Benefits • Competitive compensation with performance-linked growth opportunities • Opportunity to lead and scale a large, technology-driven warehouse operation • Exposure to WMS/ERP, automation, barcode/RFID, and process improvement initiatives • Opportunity to work with cross-functional teams across Supply Chain, Procurement, Logistics, Finance, Tech, and Customer Operations • Leadership opportunity to manage and develop a large warehouse team • Exposure to inventory optimization, analytics, compliance, and operational excellence • Professional growth and career development opportunities • Collaborative and performance-driven work environment